ITIL® Foundation Training Course in

Registered Education Provider
  • 2 days of comprehensive training.
  • 30 days e-learning access.
  • One simulation test to practice.
  • 16 PDU certificates to maintain credentials.
  • Includes exam costs.
  • 100% money back guarantee.
  • Includes hard copy of courseware.
  • Includes soft copy of courseware.

Course Highlights

  • Achieve Contact Hour Certificate/PDU certificate after completing the course.
  • Highest pass rate of over 98.76% for all courses
  • Training content accredited by AXELOS LIMITED (APMG)
  • On Demand 24/7 support via email, chat or phone
  • Hard copy of the study material for classroom training and soft copy for online courses.
  • Assistance in ITIL® application and Examination process.
  • Classroom Training delivered by ITIL® Accredited Trainer and Exam on last day of training.
  • Workshops will be conducted at centrally located venues with coffee/tea and snacks throughout the day.

Learning Outcomes

  • Basics of IT service Management
  • IT Service Management as a practice  
  • Concept of service in ITSM
    Define Concept of Service
    Define IT service management as a practice 
  • Service Strategy
    This is visualizing the subsequent lifecycle stages in order to carry out guidelines and procedures to deliver IT Services
  • Service Design
    In this chapter you will get the detailed picture of plans to deliver the service as required by the strategy. A Service Design Package document is very significant and (SDP) is prepared in this phase which is then passed onto Service Transition for execution.   On completion of this chapter, you will learn the to design the strategy to deliver services as per the plan , the important document of known as Service Design Package is prepared by the ITSM experts and is passed onto service Transition phase.
  • Service Transition
    In this module, you be guided on managing changes in a controlled manner; build, test & deploy the change into production, control IT assets & effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.   This module you will learn managing changes in precise manner, organize change into production, control of IT systems and assets. To utilize the data for information and decision making 
  • Service Operation
    This is to learn management of IT Service Operations in the IT Industry. This is where the processes and functions are measured as per the  parameters defined in the service level management. In this phase improvements keep on happening to ensure the delivery in effective and  efficient manner. the all three previous stages service Strategy,  service Design & service Transition stages are evaluated here. Operations are      carried out to manage the business in effective manner.
  • Continual Service Improvement 
    This model is to maintain the business needs, continuous changes are made to meet the business needs, continuous monitoring of operations Service Level Management. Continuously focus on improvements of the operations for the better service delivery and efficiency


ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL: Overview and Benefits ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.
(All the AXELOS courses are offered by Edusys. ITIL(R) is offered by Edusys)


Service Management as Practice

• what is ITIL 
• Why ITIL® 
• Why is ITIL a best practice
• ITIL Processes
• ITIL Functions
• Definition of IT Service Management
• What is service 
• Importance of Service for Customers 
• Customers and Types 
• Services and Stake Holders 

Service Strategy

• IT Governance
• Risk in ITIL
• what is Budget in ITIL
• Strategic Assets in ITSM 
• Utility & Warranty in ITSM 
• Characteristics of value 
• What is purpose in ITIL
• Objectives
• Scope of the following processes viz, Service Portfolio Management
• Financial Management in ITBusiness
• Relationship Management IT

Service Design

• What is service Design in ITSM
• What is Service Design Package
• 4 Ps of Service Design
• Five Aspects of Service Design 
• Planning for Availability,
• Planning for Capacity, 
• Planning for Continuity
• Planning for Security
• Managing suppliers
• Managing Agreements
• Design to measure IT services
• Other relevant processes in Service Design.

Service Transition

• what is change in ITIL 
• Types of changes,
• What is CAB
• define CAB meetings
• Understanding Remediation planning
• Understanding Configuration Management System
• What is CMDB in ITIL 
• CMDB DML in Change Management
• Release & Deployment, Service Knowledge Management Processes.
Service Operation

• What is Supplier management
• Monitoring Operational Activities 
• Controlling Operational Activities
• Different types of Events in operations 
• What is Incident
• difference between Problem and Incident
• what is incident model
• what is problem model
• Understanding events 
• Different types of Events 
• what is Request Fulfilment model 
• Service Desk
• Technical & Application Management

Continual Service Improvement (CSI)

• Understanding Vision to Measurement
• Understanding Critical Success Factors
• what are Key Performance Indicators
• Deming's Plan
• understanding Do, Check & Act, 
• what is CSI model 
• Understanding seven Step Improvement Process.

Mock Examination
• Two sets of exam papers will be discussed and solved – This will be practice test for the actual exam. 


There are no pre requisites to this course, anybody who is interested can take up this course.


1. Who is the governing body of ITIL® Foundation Course?

 APMG/EXIN/Loyalist/TUV/AXELOS is the governing body for ITIL® Training and Certification.

 2. Who will be the trainer for this course?

 Training will be delivered by accredited trainer with more 10 years of training and consulting experience.

3. Do we get any pre study material for this course?

 Yes, you will receive study material before the training date, (Sometime we reserves until the start of workshop), and we give hard copy training Manual on the 1st day of training.

 4. Is Exam fee include in the training fees that I pay?

Yes , exam fee is included in the course fee.

5.Any pre requisites for taking ITIL® 2011 Foundation® training and Exam?

There are no pre requisites for this training and certification.

6. What is the time duration and what is the exam format for ITIL® Foundation?

 One hour of Foundation exam with 40 multiple choice questions (Closed book, minimum pass marks is 26 which is 65%.

 7. Where will be the venue for this training?

Usually we convey the venue details 3 days before the date. However, please contact [email protected] to get the venue and map details.

 8. Are refreshments included in the package?

Yes, our standard refreshments we offer is two time tea/coffee (Cookies- optional) break each day. In case of lunch we will keep you posted.

9. Is it paper based or online exam. And where should I write my exam?

 Examination will be paper based unless requested and paid extra for online exam.

10. Do you have any other training related to IT Management?

Yes, we also conduct ITIL® RCV, ITIL® SO.


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Hector Mendez

I was surprised at how smooth the experience was and knowledgeable too.
Great process!

Chris Glinka

Let me take this opportunity to let you know that the selection of the trainer -Ravi- was very good as he demonstrated to be a very experienced and ...

Kerrie Doherty

Trainer is very knowledgeable and shares lot of his experience by giving examples to topics.

Ashley Dunne

Increased knowledge on Project Management. Instructor very knowledgeable and good use of his experience and related to various topics.

Vishal Chavan

The Facilitator made the workshop interesting with allowing input form the team / learners to get very interesting solutions.

Rajesh Torthi

Trainer’s Knowledge and the arrangements are good, Before my knowledge of PMP was good but after completing the course its Excellent i can say that.

Robyn Grant

The links between Projects and PRINCE2 trainings were Good compare to my prior knowledge which was Poor. The Context of the course was good to gain th...

Linda Morrison

Good Instructor, Well planned, Overall good expereince with the training and successfully completed PRINCE2 certification.

Linda M

A great deal of information and knowledge about the methods, well organized and structured overall - PRINCE2 Quite focused on Exam but no refreshments...

Karl de Lautier

My knowledge on Project after completing training on PRINCE2 is Excellent. I strongly believe the knowledge PRINCE2 will get me lot of Opportunities.<...

Mohanad M. Talal A - Jundi

The best part of the training was interaction, discussion, and improved the knowledge of Project handling.
I would be recommending Eduskape fo...

Michael Bernardo

Knowledge about the trainer and the process was good. I chose 2 days PMP SpeedPrep short time but I learnt lots of things.

Catherine Perilla

Content and the facilitator, highly recomended. My knowledge before the training was fair, but after the workshop its Excellent now.

Shobie Lim

The Expertise of the trainer and being well versed to PMP. Overall good experience.

Allan Infante

Good example and scenarios, need more of interesting activities in the class..

Natasha Clarke

The training was good....although very intense!
I particularly enjoyed our trainer Ravi and the extensive knowledge and experience that he ...

Jared McGillicuddy

Great Facilitator, open and answered questions well to allow participants to learn. NO Improvement needed.

Number of participants were good to ...

Tevita L. Hingano

Helped to understand the concepts and key processes.
Could have more exercises and scenarios to discuss

Mariao Hohaia

Liked the mostly the trainer and the learning strongly recommended.

Mohammad Younis Ahmeddin

The Acknowledgement of PMP is the best I liked. Handouts was really good, I rate 4 out of 5 for Eduskape PMP training.

Hussam Wafaei

I rate 4 out of 5 for PMP training Eduskape, I am also looking for RMP and PGMP.
My knowledge was fair before training, and now its excellent.

Faisal Jandali

Knowledge, The facilitator of our class was very knowledgeable.
Handouts was good, Content was Excellent, Arangments was good. Facilitator was Very...

Mansour Atassi

Good training I liked overall.

Mohamad Kamal Yamout

Trainer was good, I enjoyed getting trained. My knowledge on training was good but now its excellent.

Mohammed Nabil Abdul Hamid

Like the most about training is, Interaction and Discussion to improve the project understanding.

Komal Kumar

Excellent -- the trainer kept the energy level up and kept us interested throughout.Very practical, hands on experience. Really liked the trainer\\\'...

Nitin Aggarwal

Great news. I have cleared my Prince2 Practitioner certificate exam,  Please take this mail as a token of appreciation from my end for the wonder...

Amit Patil

Overall training was good enough to understand the Six Sigma importance but the scheduled time frame of 2 days was not enough to make it through and i...

Deepak Kadam

Six Sigma Black Belt  training was good. The trainer was very well-versed about the subject.

Mahesh Sonavane

Training was good & Trainer was V.GOOD. Looks like he is veteran in this area.

Mr. Rohit Hunari

Training was good & learned about minitab tool to analyze data

Jeff Payne

The group completed the PMP training with Ali Abedi yesterday.  The training was very worthwhile; Ali is a great trainer with an unusual sense of...

Sanath Shetty

The trainer was good had sound knowledge on subject and Good material was provided.

Ravindra Lohar

Thanks for the ITIL training. It was good informative training session conducted by Mr.Rakesh Karnd.


Please take this mail as a token of appreciation from my end for the wonderful training provided by your institute.

Abhijit Khedkar

Well Structure syllabus trainer has good knowledge about the subject.

Milind Patil

The training was good and relevant, appreciate all the efforts taken to get me certified.

Allan Tan

\"\"Training was good, enjoyed the session and the interaction with other attendees.\"\"